At Smokes Station, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a straightforward Returns Policy to ensure your peace of mind.

  1. Eligibility:
    • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. It must also be returned within [insert number] days from the date of purchase.
  2. Return Process:
    • To initiate a return, please contact our customer service team at [insert contact email/phone number] to request a Return Authorization (RA) number.
    • Once you receive the RA number, securely package the item(s) you wish to return, including all original packaging and accessories, and clearly mark the RA number on the outside of the package.
    • Ship the item(s) back to us using a trackable shipping method. Please note that the cost of return shipping will be the responsibility of the customer, unless the return is due to an error on our part.
  3. Refund or Exchange:
    • Once we receive your returned item(s) and verify that they meet our return criteria, we will process your refund or exchange.
    • Refunds will be issued to the original payment method used for the purchase, excluding any shipping charges.
    • If you are requesting an exchange, we will ship the replacement item(s) to you promptly upon receipt of the returned item(s).
  4. Exceptions:
    • Certain items are not eligible for return or exchange due to hygiene or safety reasons. These include but are not limited to opened e-liquids, used vaporizers, and personalized/customized items.
    • Additionally, any products that have been damaged or altered after receipt will not be eligible for return.
  5. Damaged or Defective Items:
    • If you receive a damaged or defective item, please contact us immediately upon receipt. We will work with you to resolve the issue promptly, whether through replacement, repair, or refund.
  6. Policy Updates:
    • We reserve the right to update or modify this Returns Policy at any time. Any changes will be reflected on this page, and the revised date will be indicated at the top of the policy.

If you have any questions or concerns about our Returns Policy, please don’t hesitate to contact us. Your satisfaction is our top priority, and we’re here to assist you every step of the way.

Last updated: 27 March, 2024